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  1. Services
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  3. FirstCall

Medical monitoring service transitions to area company

For nearly 30 years, Jo-Carroll Energy proudly served our membership with the FirstCall® Medical Monitoring Service. It was our mission to provide a quality, cost-effective service that allowed a loved one independent living with the peace-of-mind that help was just a phone call or button push away.

Effective Dec. 1,2021 JCE departed from this service, with our members who took advantage of the service transferred to Per Mar Security Services.

A family-owned, third generation business headquartered in Davenport, Iowa, Per Mar has served northwest Illinois since 1953. Starting in December 2021, Per Mar assumed existing member monitoring contracts and is the new service and billing company. Monitoring of members' FirstCall units were not affected by the transfer. The phone number for the Monitoring Center remains the same at 800-776-0465.

Per Mar Security Services contact information:

  • Customer Care: (866) 441-7487 or customercare@permarsecurity.com
  • Service Dispatch: (844) 839-7466
  • Quad Cities Branch Office: (563) 326-6292
  • Technicians: Helen (563) 549-2349
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  • My Account
    • Manage My Account
      • Account Management
        • Member portal
      • Bill Payment Options
        • Energy Assistance
      • Mobile App
    • Member Info
      • Capital Credits
      • Co-op Connections Program
      • Programs
      • Scam Awareness
  • Services
    • Divisions
      • Electric Service
      • Natural Gas Service
      • Sand Prairie Internet
    • Services
      • Start or Stop Service
      • New Service Construction
      • FirstCall
  • My Community
    • Commitment to Community
      • Economic Development
      • Member Involvement
      • Member Appreciation Days
      • Donations and Sponsorships
      • Sharing Success grants
    • For Our Students
      • JCE Scholarship Program
      • Teacher Resources
      • Youth to Washington
      • Coloring Contest
    • Photo contest
  • My Co-op
    • About The Co-op
      • News & Resources
        • Bill Inserts
        • Hi-Lines Newsletter
        • Pilot Light
        • Annual Reports
      • About JCE
      • Board of Directors
        • Director Elections
      • Financials
      • Contact Us
      • Employment
      • Cooperative Principles
    • Programs and Events
      • Annual Meeting
      • Minutes & Bylaws
      • Touchstone Energy
      • Co-ops Vote
  • Energy Solutions
    • Renewable Energy
      • Distributed Generation
      • Member Owned Distributed Generation
      • Evergreen
      • Solar Energy
      • Community Solar
      • South View Solar Farm
    • Beneficial Electrification
      • Geothermal
      • Drive Electric
      • Lawn Care
    • The Energy Detective
      • The Energy Detective
        • Small Business and Agriculture Energy Audits
        • Kill-A-Watt Meters
      • Energy Analysis Program
      • Energy Efficiency Incentives
      • Demand Response
      • Residential Energy Efficiency Loan Programs
  • Safety