Frequently asked questions
Jo-Carroll Energy is committed to helping our members find affordable, reliable and safe energy options. Here are some tips to help you evaluate the option and determine the benefits of rooftop solar so that you can find a solution that is right for you.
Q: Is rooftop solar a good option for me?
A: Maybe.
Whether and how much you will benefit from a residential solar array depends on …
• how much you pay for electricity
• how much electricity you use
• your roof
• state and local incentives for solar development
Q: Is my house suitable for a rooftop solar array?
A: Maybe.
• Does your roof face south or west and is it shaded?
• Will you need to replace your roof sometime during the life of the panels? If so, you should replace your roof first.
• Have you explored all of your energy efficiency options? (It doesn’t make sense to purchase more solar than you need!) We can help you reduce your energy use and right-size your array.
• Does your community have restrictions?
Q: Can I still get the benefits of solar if I don’t live in a house or if my house isn’t suitable?
A: Yes!
At JCE, you can be a part of our community solar farm (Southview Solar Farm). Benefits include:
• Available to only electric members
• Optimal siting for maximum efficiency
• Co-op assumes all responsibility and liability for the system
• Flexible sizing to fit any budget
Q: Will my electricity be free once I install solar panels?
A: Not entirely.
Solar panels do not provide electricity 24/7, so your home still needs reliable and safe electricity from JCE. Your monthly JCE bill will have the Facilities Charge, Member Services fee and any energy delivered to you when your solar panels cannot provide enough electricity. These base charges are necessary to cover the operating and maintenance cost of having electricity available for your home.
Q: What should I know before I sign a contract?
A: If you are purchasing a rooftop solar array, be sure to ask…
• What is the total installed (turnkey) cost of the system?
• What is the payback period? What are the assumptions underlying that estimate?
• Will I need to finance the array?
• Who gets the tax credits (the “renewable energy credit”)?
• Will I receive “free” electricity once panels are paid for?
• Does the company offer warranties on panels AND inverters?
• What are the details of the service contract?
Q: As a consumer, how can I protect myself and my investment?
A: Research.
When you make the decision to invest in residential solar, you are making a significant financial investment. Be sure to do your research on the company.
• Are the installers North American Board of Certified Energy Practitioners (NABCEP) Solar Photovoltaic (PV) Electric trained and certified?
• When was your company established and how much solar has it installed to date?
• Can your company provide a list of the projects and references for them?
• Are you accredited with the Better Business Bureau? If so, what is your rating?